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Blog

Twitter as Serious Customer Service

Recently I moved into a new apartment. Normally when you move, you need to transfer power and energy billing to you new address. For the last two moves in my current town, I easily logged onto Connecticut Light and Power’s website and issued a change of service request. A month before I moved, I issued [...]

A Crash Course In Social Media [Presentation and Links]

Last night, myself along with Dave Iannone (@ravin_dave) gave a talk to the CT Press Club on how to build your personal brand in the online space using social media. Furthermore, as a writer, we touched on how can you leverage your following to create opportunities for yourself and your career.
Dave and I [...]